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HARRIS HEALTH SYSTEM MyHEALTH

TERMS AND CONDITIONS OF USE



With MyHealth, you can look at some of your medical records from Harris Health System (Harris Health) on a computer.  You may choose to use MyHealth or to not use MyHealth.  MyHealth does not take the place of seeing your health care team.  You still need to see a doctor.  If you have a medical problem, you can:

- Call Ask My Nurse
- Call for an appointment
- Call 911 to get to the nearest hospital

You must be at least 18 years old to use MyHealth.  You must let Harris Health know if you are no longer getting your care here. You may be able to get health information about a child or adult in your care.  Ask to fill out and sign a Proxy form. If you want to use MyHealth, you must sign up within 60 days after you get your sign-up code.  (It is a one-time code so you must request another code if you do not get signed up within 60 days.)
You can use MyHealth to:

- Get messages from your doctor
- See some of your test results
- Ask for appointments

You must have an e-mail address to use MyHealth. When you sign up for MyHealth, you agree:

- Only to look at your personal information or information you have a proxy to see
- To give true information
- Not to look at any other person’s health information if you no longer are their proxy
- To tell Harris Health if you are no longer someone’s proxy
- Not to give your password to anyone – if you do, Harris Health is not at fault
- Not to use MyHealth for urgent problems – call 911 if you need medical care right away

Messages you send may be seen by members of Harris Health, not just your doctor.  Messages may be part of your medical record which anyone at Harris Health can see.
You may get messages, test results and appointment times through MyHealth. 
If you think there is an error in your medical record, please let Harris Health’s Health Information Management Department know right away. 
You may stop using MyHealth at any time.  You need to let Harris Health know if you want to stop using MyHealth.
Harris Health can stop you from using MyHealth if you do not follow the rules.
Harris Health will do everything it can to keep your health information private.  E-mails sent to you to tell you there is a message in MyHealth will have no private information.  No one at Harris Health will know your password.
There may be times when you cannot log in to MyHealth because of network problems or updates.
By using MyHealth, you agree that the laws of the State of Texas apply.  If you have a legal problem from your use of MyHealth, you agree that it will be handled in Harris County, Texas.  You agree that Harris Health will not be responsible to you for your use of MyHealth.


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MyHealth is an Internet service that allows Harris Health System (“Harris Health”) patients to have secure web-based access to portions of their Harris Health medical record and to communicate with their healthcare provider regarding non-urgent matters at no charge to the patient.  Harris Health reserves the right to revise this Agreement at any time as Harris Health, in its sole discretion, deems necessary to protect the interests of Harris Health patients or Harris Health, to comply with applicable Federal and State of Texas laws and regulations, or for other reasons.  You agree that any such revisions are effective and binding upon you immediately upon posting of the revised version.  Thus, it is important to review this Agreement periodically.  If you determine that the current Agreement is unacceptable to you, you may stop using MyHealth and terminate your MyHealth account effective immediately.

Medical Disclaimer 

All health and health-related information contained within MyHealth is intended to be general in nature and is for information and educational purposes only.  The information provided in or via MyHealth is not intended, in any way, to be a substitute for professional medical advice or treatment.  MyHealth is not a substitute for an in-person consultation with a healthcare provider and the professional judgment of the healthcare provider in diagnosing and treating patients.  Always seek the advice of your primary care physician or other healthcare provider through a consultation with any questions you may have regarding a medical condition.  Use of MyHealth is not a consultation with a healthcare provider.  MyHealth is not intended to be used in emergency situations.  If you are experiencing a medical problem and are uncertain of its severity, call your personal physician, the nearest hospital or 9-1-1 for assistance.  The use of this website is set forth in and governed by the MyHealth terms and conditions herein.

Eligibility

You must be 18 years or older to be eligible to participate in MyHealth.  Patients must be active patients of Harris Health.  You agree to contact Harris Health within a reasonable period of time should you decide to no longer use Harris Health to provide your medical care. Harris Health provides parents, legal guardians, and legal representatives with limited proxy access to a child’s or another adult’s healthcare information through MyHealth.  The scope of such access will vary depending on Federal and State of Texas laws and the age and legal status of the child or adult.
 

Registration Requirements

Once you sign up for MyHealth, you will be given a one-time use access code that you will use to activate your account.  You will then create you own MyHealth ID, password, and password hint.  The individual MyHealth ID and password you choose when you first log on to MyHealth are the keys to protecting the confidentiality of your information.  You are responsible for remembering your MyHealth ID and password and for keeping them confidential.  Please DO NOT SHARE your password with anyone.  From the time you receive your temporary, one-time use access code, you will have sixty (60) days to log on and activate your MyHealth account.  After sixty (60) days if you have not activated your account, your temporary 15-digit access code will expire. 
 

MyHealth Use

Once you activate your MyHealth account, MyHealth will become the primary means by which you will receive important messages from your primary care physician, selected test results, and other personal healthcare information.  Therefore, you may not receive separate written communications regarding this information from Harris Health.  Through MyHealth you may request appointments 24 hours per day, 7 days per week.  YOU MUST PROVIDE US YOUR E-MAIL ADDRESS WHEN ACTIVATING YOUR MYHEALTH ACCOUNT AND KEEP YOUR E-MAIL ADDRESS CURRENT VIA MYHEALTH.
By accessing or using MyHealth, you acknowledge and agree to comply with and be bound by the guidelines stated herein and all the Terms and Conditions of Use of this Agreement and Harris Health’s Notice of Privacy Practices as posted at http://www.hchdonline.com/about/hipaa/notice.htm.
  1. You agree to use the system (website) only to access personal healthcare information that you are legally entitled to access either as a Harris Health patient or legally approved Proxy for another Harris Health patient, or to engage in communications with Harris Health that are consistent with this access and the healthcare needs of yourself and the individuals for which you are serving as Proxy.  You acknowledge and agree that any attempt to access patient information you are not entitled to receive, is a breach of this Agreement.
  2. You agree that all information you provide during sign up and continued use of MyHealth is accurate and true at the time this information is provided.  You acknowledge that any deliberate falsification of information that you provide is a breach of this Agreement.
  3. If you are serving as a Proxy for a Harris Health patient and your legal right to serve in this Proxy capacity for that patient changes, you agree to notify Harris Health immediately of that change and to not access that patient’s MyHealth account at any time after your legal Proxy access rights to that patient’s personal or healthcare information have expired or been terminated.
  4. You understand and acknowledge that your MyHealth ID and password are used to provide you access to your Harris Health electronic medical record.  You agree NOT TO SHARE your password with anyone.  Sharing your password will allow others to have access to your personal and confidential healthcare information.  You are solely responsible for protecting your password.
  5. You agree not to send any messages requiring urgent attention.  Harris Health will make its best efforts to provide a timely response to electronic inquiries.  However, delays can occur based on volume, availability of staff, and the complexity of your condition.  For all urgent matters, please contact your healthcare provider’s office directly, go to an emergency room, or call 9-1-1.  Our regular business hours are Monday through Friday, 8:00a.m. to 5:00p.m. 
  6. You agree that MyHealth is a communication service offered as a convenience to patients.  You understand that it provides you with online access to portions of your Harris Health electronic medical record and that you are solely responsible for any sharing of MyHealth content that you intentionally or inadvertently communicate or disclose to others.
  7. You understand that messages will be routed to the appropriate individual or department for handling, and therefore Harris Health employees other than your healthcare provider may be involved in addressing your request.  Therefore, use of MyHealth may not be appropriate if there is sensitive information that you would only wish to discuss directly with your healthcare provider.
  8. You understand that you may receive messages, test results, and other communications delivered via MyHealth. 
  9. With respect to any electronic communication sent by you, please note that Harris Health’s responses to your electronic communications are based on and limited to the information you provide to Harris Health.  If there is insufficient information provided, Harris Health will be unable to provide accurate and reliable services.
  10. You understand that not all of your Harris Health medical record may appear on MyHealth.  Posting of information is at the discretion of your individual healthcare provider(s).
  11. You understand that messages you send via MyHealth may be made part of your permanent Harris Health medical record at the discretion of your healthcare provider(s).  Once it is made a part of your permanent HCHC medical record, it will be accessible to current and future Harris Health employees or other non-Harris Health healthcare providers who are appropriately involved in your care.
  12. You acknowledge that you are responsible for all information that you send through MyHealth.  You agree that you will not post or transmit any illegal, threatening, defamatory, libelous, obscene, profane, or offensive or discriminatory material on this site or through MyHealth.  If we determine that you have violated this Agreement and/or abused the use of this service, we reserve the right, at our discretion, to discontinue your use of this service or take appropriate legal action.  You will be notified if your MyHealth service is discontinued.
  13. You understand and agree that Harris Health assumes no responsibility for and disclaims any and all liability or damages arising from others accessing your healthcare information due to your sharing or losing your user account information or password.
  14. You may discontinue your use of MyHealth at anytime by contacting Harris Health.
  15. Should you have reason to believe that your healthcare information on MyHealth is not accurate or that there is an error with MyHealth, you should contact Harris Health’s Health Information Management (HIM) Department immediately.
  16. You understand that Harris Health reserves the right to limit or discontinue your use of MyHealth if you do not abide by the Terms and Conditions of Use herein.

Your Medical Record
  1. As we provide your healthcare, we are required to maintain documentation of your medical history, current conditions, treatment plan and all treatments given, including the results of all tests, procedures, and therapies.  All Harris Health generated electronic medical record content is subject to all Federal and State of Texas laws governing the confidentiality and security of medical records.
  2. We are deeply committed to protecting our patients’ right to privacy and to safeguarding their healthcare information.  We have detailed policies and procedures regarding access to patient medical records by our workforce.  These policies conform to Federal and State of Texas laws and are designed to safeguard your privacy.  Our workforce is educated in confidentiality policies and the appropriate use of healthcare information.  Our patients’ healthcare information is held in the strictest confidence.

Security and Confidentiality
  1. Harris Health employs industry standard methods to protect the confidentiality and security of your healthcare information and to meet applicable Federal and State of Texas laws and regulations governing the confidentiality and security of patient health information. 
  2. All communications between you and your Harris Health healthcare team using MyHealth are carried over a secure, encrypted connection directly into your Harris Health electronic medical record.  While you may receive Internet e-mail messages notifying you of new messages in your MyHealth inbox, these e-mails will not contain any confidential healthcare information.  You are responsible for maintaining your current and accurate e-mail addresses for your MyHealth account.  Furthermore, you acknowledge and accept that e-mail may not be a private communication between you and Harris Health – anyone with access to your e-mail account, such as a family member or employer, may be able to access these email communications.
  3. When you initially enroll to use MyHealth, you will be provided a temporary access code.  It is extremely important that you keep your temporary access code, MyHealth ID, and password in a secure location and completely confidential.  Anyone with access to your MyHealth ID and password will be able to view your medical information and communicate with your healthcare team as if that person were you.  It is your sole responsibility to prevent disclosure of your temporary access code and password and to change your password and password hint if you feel that the security of your healthcare information via MyHealth has been compromised.  You can change your password and password hint online through MyHealth at any time. 
  4. Your MyHealth ID and password are key to protecting the confidentiality of your healthcare information, and you are responsible for keeping your password confidential.  It is only known by you and can only be changed by you via MyHealth.  Your password is not known by anyone at Harris Health. 
  5. If Harris Health has reason to believe there is a breach, or likely to be a breach, or security or misuse of MyHealth, your participation in MyHealth may be suspended or discontinued by Harris Health at any time without prior notice.

Disclaimer
  1. WHILE HARRIS HEALTH WILL ATTEMPT TO OFFER MYHEALTH WITHOUT INTERRUPTION, ACCESS TO THIS WEBSITE AND THE CONTENT CONTAINED HEREIN ARE PROVIDED “AS IS” AND HARRIS HEALTH MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERABILITY OR USE OF THE SITE OR CONTENT.  ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, AND/OR TITLE OR INFRINGEMENT ARE SPECIFICALLY EXCLUDED AND DISCLAIMED.  
  2. Harris Health does not guarantee that you will be able to access MyHealth at any particular time.  Harris Health also does not guarantee that the website will be error free.  There will be times when MyHealth becomes unavailable due to necessary maintenance, system changes, network outages, or technical malfunctions.
  3. You understand that MyHealth takes no responsibility for and disclaim any and all liability arising from any inaccuracies or defects in the information, software, communication lines, the internet or your Internet Service Provider (ISP), computer hardware, or any other service or device that you use to access MyHealth.

Legality
  1. By using MyHealth, you agree that the laws of the State of Texas, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute that might arise between you and Harris Health, the physicians, nurses, or Harris Health staff.  By using MyHealth, you expressly agree that jurisdiction for any dispute, claim, action, or controversy arising hereunder with Harris Health, its affiliates, employees, officers, directors, agents, representatives, or any of them, will be exclusively in Houston, Harris County, Texas.  You further agree and expressly consent to the personal jurisdiction of the courts of Houston, Harris County, Texas in connection with any dispute, claim, action, or controversy arising hereunder with Harris Health, its affiliates, employees, officers, directors, agents, representatives, or any of them.
  2. LIMITATION OF LIABILITY:  YOU AGREE THAT BY ACCESSING HARRIS HEALTH MYHEALTH UNDER NO CIRCUMSTANCES OR THEORIES OF LIABILITY UNDER CIVIL, COMMON, OR STATUTORY LAW WILL HARRIS HEALTH BE LIABLE FOR LIABILITIES OR DAMAGES OF ANY KIND OCCURRING OR ARISING FROM THE USE OF THIS WEBSITE, MYHEALTH, OR ANY INFORMATION OR SERVICE OBTAINED VIA THIS WEBSITE OR MYHEALTH.  YOU FURTHER AGREE THAT HARRIS HEALTH WILL NOT BE LIABLE FOR DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES EVEN IF HARRIS HEALTH HAS BEEN ADVISED OF THE POSSIBILITY OF THE SAME. 

Proxy Access Disclaimer
  1. You are now accessing the online medical information for another person. This access is called “Proxy Access”.  By clicking the “Continue” button, you are verifying that you have the right to access this information granted to you by Harris Health. If you feel that you have received this access in error, please contact Harris Health immediately.
  2. Harris Health thinks it is important for you to know how Harris Health handles information Harris Health communicates via the Internet. This statement outlines Harris Health’s practices regarding Proxy Access and Harris Health’s sensitivity to its patients’ right to privacy. Harris Health reserves the right to revoke or cancel Proxy Access at any time for any reason.

Proxy Access in General
  1. To be granted Proxy Access, you must be 18 years of age or older, have your own MyHealth account, and have a legal right to access the health information of another person.  This legal right is typically granted to (1) parents who are acting as legal guardians for their children; (2) parents who are entitled to make health care decisions and access health care information for their children as a result of a judicially-approved and executed degree; and (3) other individuals who have been appointed by a court of law or have a Power of Attorney which gives them the legal right to act on behalf of a Harris Health patient.  You must login to MyHealth with your own MyHealth ID and Password.  Harris Health reserves the rights to collect, examine, or make copies of any information needed to determine if you have a legal right to act as a proxy for a Harris Health patient.  Harris Health will deny your request to act as a proxy if appropriate proof of your legal right to act as a proxy is not provided.  Harris Health reserves the sole right to determine if you or anyone else has the legal right to act as a proxy for a Harris Health patient. 
  2. If your legal right to act as a proxy for an Harris Health patient changes, you agree to notify Harris Health’s HIM Department immediately of that change.  You also agree to not access any patient’s MyHealth account at any time after your legal right to act as a proxy for that patient has expired or been terminated.

Proxy Access for Children
  1. Parents or legal guardians of children under the age of 18 may request access to their child’s health information.  Under Federal and State of Texas law, certain types of a child’s health information may not be obtained without the consent of the child and proxy access to these types of medical information for children ages 13-17 may be restricted.  Access to health information for children ages 13-17 may be restricted with a higher level of privacy that is respected by their health care provider.  When the child reaches age 18, parental proxy access will automatically terminate.